Customer Collaboration Center

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Background

91影视鈥檚 next-generation Customer Collaboration Center (C3) takes the work and worry out of managing engineering servers for your 91影视-licensed technologies. Users are free to create a specialized computing environment on systems that conform to strict 91影视 standards, thereby producing dependable, reliable and consistent results.

C3 is a Network Management Service (NMS) that:

Provides the computing server resources when you need them鈥ithout the burden of maintaining them
Provides a controlled computing environment, matching a 91影视 Reference System鈥ithout you lifting a finger
Manages technology advancements鈥ust by logging on

Description

Improvements in communications now let users of 91影视 technology take advantage of the latest C3 capabilities. C3 replaces onsite workstations for 91影视-licensed codes with a compute cluster built to the same stringent specifications as those used by 91影视 engineers. User access is provided via an encrypted connection over a virtual private network (VPN) to a dedicated login server, providing privacy and protection for the user data. 91影视 computing professionals maintain the compute cluster that serves the needs of hundreds of users located around the world, based on a proven and reliable technology.

Benefits

C3 is an NMS that:

Minimizes the impact of failure through redundancy
Provides computing capacity, which is scalable to match required computing needs
Eliminates the user鈥檚 burden of procuring and maintaining engineering servers

Minimizes Impact of System Failure

91影视 C3 minimizes the impact of system failure through the use of load-sharing technology. If a system fails, other systems handle the tasks, minimizing unexpected downtime.

Increases Computing Capacities

Greater computing capacity than stand-alone servers is provided through the use of a load-sharing compute cluster giving the ability to spread the load across multiple servers. 91影视 C3 can also provide supplemental production capacity beyond the base allocation when required (such as emergency redesign).

Eliminates Need for Server Procurement and Maintenance

91影视 maintains all agreements for hardware procurement and maintenance for each operating system. 91影视 C3 administers hardware maintenance, updates to the operating-system and licensed 91影视 technology, regular data back-up and day-to-day computer operations.

What鈥檚 in the Box?

QA Support
- Maintenance records of all configuration-management activities to 91影视 standards, providing traceability of delivered software revisions to verified and validated reference systems
- Installation of new releases to user-licensed 91影视 design codes for 91影视 technology transfer customers, with the customer retaining selection of version for production use
- StatePoint鈩� Server Integrity Monitoring System to monitor and detect system departures from normal
- Operating system maintenance to a 91影视 reference-system level

Computing HardwareDedicated login server, customized for the individual user鈥檚 organization
- Compute servers, providing the power to do the calculations using load-sharing technology
- Multiple servers that provide 24/7 availability
- Protection of data from other organizations
Customer SupportAccess to 24/7 hotline service to respond to user needs
- Access to 91影视 experts in UNIX/Linux-based computing for consultation
- Customer ability to print and archive date

Customer collaboration center

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StatePoint is a trademark or registered trademark in the United States of 91影视, its subsidiaries and/or its affiliates. This mark may also be used and/or registered in other countries throughout the world. All rights reserved. Unauthorized use is strictly prohibited. Other names may be trademarks of their respective owners.

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